What does a crypto marketing guarantee cover?
A guarantee covers delivery of the work named in your written scope. For a placement campaign, that means the specified placement is delivered as agreed—not that it produces a particular market response or stays visible for an unstated period.
Before work starts, we clarify the platform, format, deliverable, timing, and what evidence will confirm completion. That prevents a common mismatch: a client expects an outcome, while the agency has only committed to carrying out an activity. If a proposal uses a term such as “placement,” ask what the record of delivery will look like and whether the agreed scope includes creative preparation, submission, or both.
Bitcoin Insider uses a kickoff checklist to confirm those points and flags any unclear wording before approval. You can compare the scope against our working process and service terms before authorizing a campaign. If you need to compare available work types, see pricing; the final commitment is the one stated in your proposal, not a broad service description.
How are make-goods and refunds handled?
A make-good or refund is considered when a deliverable in the approved scope is not completed. We first compare the agreed deliverable with the campaign record, then confirm whether the gap can be corrected with replacement work or whether the undelivered portion should be refunded under the written terms.
| Situation | What we check | Possible resolution |
|---|---|---|
| Placement is confirmed | Evidence against the agreed format and scope | Mark it delivered and share the record |
| Agreed placement is missing | Campaign records and any platform notice | Make-good or refund for the undelivered portion, as set out in the terms |
| Scope or evidence is unclear | Proposal, approvals, and delivery notes | Resolve the definition before closing the campaign |
Keep the proposal, approved creative, and campaign updates together; they make a review faster and more precise. If you spot a gap, send the relevant deliverable and the point you believe is missing through Contact. We document the review and explain the proposed resolution. For general questions about the process, the FAQ is a useful starting point, but the signed scope governs your campaign.
Where does delivery end and platform control begin?
A delivery commitment applies to the agreed work, while a platform controls how its own interface presents that work. A platform may review submissions, change eligibility decisions, rotate or remove placements, or alter how users encounter them; those decisions are not an agency-controlled deliverable.
For a campaign involving a third-party surface, check the proposal for the exact format, submission status, timing, and evidence we will provide. A completed submission is not the same as an accepted or displayed placement, so the scope should say which event is promised. The same distinction applies to audience reactions: delivery records can show that work occurred, but cannot establish how people will respond.
For a useful review, send us the platform, campaign objective, approved assets, and any deadline or prior platform communication. We will map those details to a deliverable and explain which proof can be collected before you approve the scope. Read more about how we work, then contact our team with the campaign details; we will return a written scope with the delivery and remedy terms made explicit.
Frequently asked questions
What can a crypto marketing agency actually guarantee?
It can commit to delivering the specific work written into an approved scope, such as an agreed placement or campaign asset. The proposal should identify the format, timing, and proof of completion. It should not imply that delivery guarantees a token price, viral reach, or a particular audience response.
What happens if an agreed placement is not delivered?
We compare the proposal with the campaign record and confirm what remains incomplete. If the shortfall is verified, the written terms determine whether we arrange replacement work or refund the undelivered portion. Share the relevant scope and delivery notes through Contact so the review can address the specific commitment.
Does a placement guarantee mean it will stay visible?
Only if the written scope explicitly defines a display duration and the platform permits that commitment. A third-party platform can change or remove what it displays, so confirm whether the promise covers submission, acceptance, or live display and how completion will be evidenced.
What should I check before approving the campaign terms?
Confirm the platform and format, the exact delivery event, the timing, the evidence you will receive, and the remedy for an undelivered item. Also check what is excluded, including ongoing visibility or audience response if those are not named deliverables. Our terms explain the role of the written agreement.
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